Privacy Policy

At CLOUDCHRONICLE, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud accounting software and services.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and billing address when you create an account.
• Financial Data: Transaction data, invoices, expenses, bank account information (when you connect accounts), and other financial records you input into the platform.
• Communications: Information you provide when you contact our support team, participate in surveys, or communicate with us.

1.2 Information Collected Automatically

When you use CLOUDCHRONICLE, we automatically collect:

• Usage Data: Pages visited, features used, actions taken, time spent, and interaction patterns.
• Device Information: IP address, browser type, operating system, device identifiers, and general location.
• Cookies: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage.

1.3 Information from Third Parties

We may receive information from:

• Banking Partners: Transaction data when you connect your bank accounts through our secure integrations.
• Payment Processors: Payment confirmation and billing information.
• Business Partners: Information from integrations you authorize (e.g., payment gateways, CRM systems).

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve CLOUDCHRONICLE services
• Process transactions and send related information
• Power automation features including rule-based categorization and bank reconciliation
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience

3. Automation and Data Processing

CLOUDCHRONICLE uses automation to:

• Categorize transactions based on user-defined bank rules
• Suggest matches during bank reconciliation
• Generate financial reports and summaries
• Improve the accuracy of our services over time

Your data helps train our AI models to provide better service. However, we use aggregated and anonymized data for general model training. Your specific financial data is only used to personalize your experience and is never shared with other customers.

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With Your Consent: When you authorize third-party integrations or invite team members.
• Service Providers: With vendors who perform services on our behalf (hosting, payment processing, customer support), under strict confidentiality agreements.
• Legal Requirements: When required by law, subpoena, or other legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Accountants/Advisors: When you explicitly share access with your accountant or financial advisor through our platform.

5. Data Security

We implement robust security measures to protect your data:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
• Access Controls: Strict role-based access controls and multi-factor authentication.
• Infrastructure: SOC 2 Type II compliant data centers with 24/7 monitoring.
• Audits: Regular security audits and penetration testing.
• Backups: Continuous backups with point-in-time recovery capabilities.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion:

• Your data is deleted within 30 days
• Backup copies are purged within 90 days
• We may retain anonymized, aggregated data for analytics
• Some data may be retained longer if required by law or for legitimate business purposes (e.g., fraud prevention)

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Request limitation of how we use your data

To exercise these rights, contact us at privacy@cloudchronicle.ph.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities.

9. Children's Privacy

CLOUDCHRONICLE is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice via email.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@cloudchronicle.ph
• Address: Unit 1015 10/F Parkway Corporate Center Filinvest City Alabang 1781 Muntinlupa, Philippines